Common questions
No account is needed for Local Mode. Smooth Play Mode adds automatic backups after you choose to sign in; it does not make the game run faster than local play. If a backup conflicts, keep your device copy and reopen Shops to compare progress; do not clear browser data. Check the correct Google account if a cloud shop is missing. An invitation can expire or be replaced. Customer reviews are simulated, and friends only view shop summaries. Contact [email protected] with the mode, device and approximate time for help; do not publicly post your save or login details.
Drinks, stock & money
Why is opening disabled or not working?
- Check available quantities in Stock, not just the quantities in your basket.
- You need at least one tea portion and one cup. Set quantities, then choose Prepare & stock.
- If you have both, read any wage warning; take workers off shift if you cannot afford their wages.
Why can’t I select a tea or topping?
Take a cup first, then check that the ingredient is unlocked and in stock. You cannot switch tea after pouring has begun or directly replace a topping already added. Discard and start again if you chose the wrong one.
Why can’t I serve an almost-full cup?
- Match cup size, tea, topping, flavor, and any sugar or ice request.
- Pour into the 90–105% range. +5% only adds tea; discard an overfilled cup.
- Choose Seal lid, wait for Sealed, then Serve drink. If staff are making that order, work on another customer.
A lid can be sealed even when the fill is outside the target range; a sealed lid alone does not mean the recipe is correct.
Why am I losing money or getting low ratings despite sales?
Read Summary: stock purchases, upgrades, hiring and wages all contribute to expenses. Simulated delivery orders also have app fees. Read Reviews to distinguish wrong drinks, long waits and high prices. Buy less if you often have leftovers; keep prices reasonable and focus on accurate orders first.
Can I restock during the day?
Stock, prices, upgrades and shifts are prepared before opening. If you cannot continue serving, use the gear button → Close early, then restock the next day. Ending the day sends waiting guests away and discards unfinished drinks.
Bought an upgrade but can’t use it?
Unlocking a tea or topping does not buy any stock. For example, spending 200k to unlock oolong adds it to the menu, but you still need to buy portions in Stock → Tea → Prepare & stock before opening. Check the available quantity, not just the basket.
- Automatic sealer: it seals a drink when the recipe matches, including the fill level, toppings and any sugar or ice request. Buying it does not fix an incorrect drink.
- Delivery tablet: this is one requirement for simulated delivery orders. You also need day 60, cumulative profit of 15,000k and at least 4 stars; then enable orders in Upgrades → Online. This is separate from cloud saves or player accounts.
- Staff: check that the worker is on shift and that the order’s ingredients are in stock. Staff do not supply missing ingredients.
On a phone, swipe the ingredient row to see newly unlocked choices. If the conditions are met and the control still fails, send the upgrade name and a screenshot; there is no need to reset your shop.
Sign-in, invitations & connections
What if Google sign-in does not finish?
- Check your connection, then return to Shops & friends → Continue with Google.
- Complete Google’s account selection and sign-in screens, then wait to return to the game.
- If the session has changed, reload and try signing in once more. Your local shop remains a separate mode.
- If it keeps failing, record the message and approximate time for a bug report.
Why did an invitation expire, or why are we still not friends?
New invitations stay valid but can be replaced or disabled. Ask the inviter for a fresh link. The recipient can try Local Mode first; to connect, sign in, enable Smooth Play and choose Send friend request; the inviter then chooses Accept. Request pending means the friendship is not complete yet.
What if I lose connection or the shop changes in another session?
- Stop interacting and restore your connection.
- If the same account is playing elsewhere, close or stop the other session.
- Let the latest progress load, then check your money and selected order before continuing.
- If it still does not update, reload, sign in with the correct account and reopen the online shop.
Do not create a new shop or clear browser data just to troubleshoot a connection issue.
Send a useful bug report
What should a bug report include?
Open the official Discord → #bao-loi and create one post for one issue. Include:
- Your device and browser, and whether you play in English or Vietnamese.
- Local or online mode, the in-game day and approximate time.
- A short sequence of actions, the expected result and what actually happened.
- The error message or a screenshot with private information hidden.
Example: “Android / Chrome, online shop, day 3. Selected a customer → poured → sealed. Expected Serve drink to become available, but it stayed disabled after sealing finished.”
Share ideas in #gop-y. For account or private-data issues, contact [email protected]. Do not post passwords, sign-in codes or save files publicly.
Phone controls: toppings, sugar and ice
Unlocked more toppings but cannot see every choice?
Swipe across the tea, topping or flavor row to reach the remaining choices. Check that you have taken a cup and have stock; controls stay unavailable until their requirements are met. The first-drink guide explains the order of actions.
What should I check if sugar or ice will not change?
Select the intended guest and read the order. When sugar or ice buttons appear, tap the requested level directly. Check that you have taken a cup and are working on your own drink, rather than an order being handled by staff. If controls still do not respond, keep a backup and report the device, browser and steps; do not clear game data.