A little help when you need it
Why am I back on day 1 after signing in?
The online shop is a fresh shop. Your original shop is still under Shops & friends → Shops → Play locally in the browser you used before. Check the browser and Google account before starting a new shop. Follow the recovery checklist.
Why can’t I visit my friend’s shop?
Check that the friend request was accepted and the owner saved Friends only or Anyone signed in as their visit setting. Refresh the friends list.
Can we control the same shop together?
Each person currently manages their own shop. Online play supports friend requests, visits to view shops and weekly rankings.
Why isn’t my score showing?
Check that you enabled rankings and are playing online. Correct orders earn points. The worldwide board shows only the Top 50 and a new ranking week begins every Monday.
What if the shop changed in another session?
Stop playing in the other tab or device. The game loads the latest progress; check the current order, then retry your action.
How do I report a bug or share an idea?
Join the official Discord: use #bao-loi for bugs and #gop-y for suggestions. Include your device, browser, game mode and steps to reproduce a bug. Hide private information in screenshots. For account questions, contact [email protected].
Drinks, stock & money
Why is opening disabled or not working?
- Check available quantities in Stock, not just the quantities in your basket.
- You need at least one tea portion and one cup. Set quantities, then choose Prepare & stock.
- If you have both, read any wage warning; take workers off shift if you cannot afford their wages.
Why can’t I select a tea or topping?
Take a cup first, then check that the ingredient is unlocked and in stock. You cannot switch tea after pouring has begun or directly replace a topping already added. Discard and start again if you chose the wrong one.
Why can’t I serve an almost-full cup?
- Match cup size, tea, topping, flavor, and any sugar or ice request.
- Pour into the 90–105% range. +5% only adds tea; discard an overfilled cup.
- Choose Seal lid, wait for Sealed, then Serve drink. If staff are making that order, work on another customer.
A lid can be sealed even when the fill is outside the target range; a sealed lid alone does not mean the recipe is correct.
Why am I losing money or getting low ratings despite sales?
Read Summary: stock purchases, upgrades, hiring and wages all contribute to expenses. Simulated delivery orders also have app fees. Read Reviews to distinguish wrong drinks, long waits and high prices. Buy less if you often have leftovers; keep prices reasonable and focus on accurate orders first.
Can I restock during the day?
Stock, prices, upgrades and shifts are prepared before opening. If you cannot continue serving, use the gear button → Close early, then restock the next day. Ending the day sends waiting guests away and discards unfinished drinks.
Sign-in, invitations & connections
What if Google sign-in does not finish?
- Check your connection, then return to Shops & friends → Continue with Google.
- Complete Google’s account selection and sign-in screens, then wait to return to the game.
- If the session has changed, reload and try signing in once more. Your local shop remains a separate mode.
- If it keeps failing, record the message and approximate time for a bug report.
Why did an invitation expire, or why are we still not friends?
Invitations last 7 days and can be replaced or disabled. Ask the inviter for a fresh link. The recipient must sign in, create an online shop and choose Send friend request; the inviter then chooses Accept. Request pending means the friendship is not complete yet.
What if I lose connection or the shop changes in another session?
- Stop interacting and restore your connection.
- If the same account is playing elsewhere, close or stop the other session.
- Let the latest progress load, then check your money and selected order before continuing.
- If it still does not update, reload, sign in with the correct account and reopen the online shop.
Do not create a new shop or clear browser data just to troubleshoot a connection issue.
Send a useful bug report
What should a bug report include?
Open the official Discord → #bao-loi and create one post for one issue. Include:
- Your device and browser, and whether you play in English or Vietnamese.
- Local or online mode, the in-game day and approximate time.
- A short sequence of actions, the expected result and what actually happened.
- The error message or a screenshot with private information hidden.
Example: “Android / Chrome, online shop, day 3. Selected a customer → poured → sealed. Expected Serve drink to become available, but it stayed disabled after sealing finished.”
Share ideas in #gop-y. For account or private-data issues, contact [email protected]. Do not post passwords, sign-in codes or save files publicly.